由Todd Logan教授的涵盖Microsoft Certified Desktop Support Technician (MCDST) Exam 70-271以及 exam 70-272认证的培训教程，共16个片断8小时的授课内容。
70-271, Supporting Users and Troubleshooting Windows Desktop Operating Systems
70-272, Supporting Users and Troubleshooting Applications on a Windows Desktop Operating System Platform
The Microsoft Certified Desktop Support Technician (MCDST) is one of the newest certification offerings from Microsoft. Designed to teach you the basics of the XP Professional Operating System and how to troubleshoot the OS, hardware, device drivers and fundamental network issues, this training covers the topics and concepts that map to Exam 70-271. When combined with exam 70-272, the two tests make up the certification track for the MCDST.
Instructor Todd Logan takes his time to cover all the information you抣l need not only to pass the exam but to be able to do the job. Todd is our XP expert and you抣l appreciate his use of diagrams, examples and real-world analogies along with his upbeat and fun delivery of the material.
These videos were developed for the help desk person that is relatively new to Windows XP Professional and needs to be able to support installation, migration, administration and end-user access issues. You'll learn several methods for modifying and customizing the Windows XP interface, migrate user settings from an old computer to a new Windows XP computer, create and manage local user and group accounts and how to troubleshoot network connectivity issues. Additionally, you抣l learn what happens when share and NTFS permissions are combined, setup and manage offline file synchronization, and how to create and implement group policy settings.
There are 16 videos providing more than 8 hours of instruction. A basic understanding of computers and networking, such as the A+/Network+ Combo Pack is recommended before viewing this training.
Exam Pack 70-271 Contents:
- Introduction to Exam Pack 70-271
- Perform and Troubleshoot Attended and Unattended Installations of XP
- Upgrade to Windows XP
- Manage Access to Files and Folders
- Connect to Local and Network Print Device
- Offline File Synchronization Management
- Configuring and Troubleshooting Hardware Devices and Drivers
- Configure the User Environment
- Configure and Troubleshoot Local Security Settings
- Configure and Troubleshoot Local User and Group Accounts
- Troubleshoot System Startup and User Logon Problems
- Monitor and Analyze System Performance
- Troubleshoot TCP/IP Issues
- Troubleshoot Name Resolution and Remote Connection Issues
- Configure and Troubleshoot Internet Explorer
- Connecting to Remote Computers Using Remote Desktop and Remote Assistance
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